Privacy Policy

Last updated: March 2026

1. Introduction

This Privacy Policy explains how “Flamingo Water park” Ltd., company ID 207403205 (“Flamingo Water Park”), collects, uses and protects personal data of customers and visitors when purchasing seasonal and day tickets for Flamingo Waterparks locations.

2. What data we collect

  • Identification data: name, email address, phone number (optional) when creating an account or purchasing a ticket.
  • Purchase data: ticket type, amount, payment method (we do not store full card details), date and time of the transaction.
  • Technical data: IP address, browser type, device information and language preferences – used for security and service improvement.
  • Communications: content of enquiries sent by email or via contact forms when you contact us.

3. Purposes and legal bases

  • Contract performance – processing orders, issuing tickets and providing access to our locations.
  • Legal obligations – accounting, taxation and other regulatory requirements.
  • Legitimate interests – improving our services, preventing fraud and ensuring security.
  • Consent – sending marketing communications where you have explicitly subscribed, with the option to withdraw consent at any time.

4. Cookies and analytics

Our website uses cookies and similar technologies to remember preferences (e.g. language), measure traffic and improve user experience.

You can control cookies via your browser settings. Some features may not function fully if cookies are disabled completely.

5. Data sharing

  • We do not sell your personal data.
  • Data may be shared with trusted service providers (e.g. payment processors, hosting, system support) who process information only on our instructions.
  • We may disclose data where required by law or to protect our legitimate rights and interests.

6. Data retention

We retain personal data only for as long as necessary for the purposes for which it was collected, or as required by applicable law (for example, accounting rules). After that, data is deleted or anonymised.

7. Your rights

Depending on applicable law (including Regulation (EU) 2016/679 – GDPR), you may have the following rights:

  • right of access to your personal data;
  • right to rectification of inaccurate or incomplete data;
  • right to erasure (“right to be forgotten”) under the conditions provided by law;
  • right to restriction of processing and right to object to certain types of processing;
  • right to data portability, where applicable;
  • right to lodge a complaint with the competent data protection supervisory authority.

8. Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, you can contact us at:

Email: info@aquaparkbg.com