General Terms & Conditions for Seasonal Tickets

3.1 Nature of Tickets

All tickets sold for Flamingo Waterpark are issued in digital form and constitute a limited, revocable license granting the holder access to the park in accordance with the specific ticket type purchased (e.g. season ticket, day pass). Tickets do not constitute property rights or ownership.

3.2 Season Ticket Validity

Season tickets are valid solely for the official operating season as determined and announced by Flamingo Waterpark. The duration of the season, opening dates, and operating hours are subject to change at the sole discretion of the operator. Season tickets grant access for multiple entries during the season unless otherwise specified.

For the current season, location-based seasonal passes (Ravda, Kitten, Sunny Beach and Varna) are priced at EUR 95 per location, and the Seasonal Pass – All Locations is priced at EUR 95 as well. Monthly passes are temporarily not offered.

3.3 Non-Refundable Policy

All ticket purchases are final. To the fullest extent permitted by applicable law, tickets, including season tickets, are non-refundable, non-cancellable, and non-exchangeable once purchased, except where mandatory consumer protection laws provide otherwise.

3.4 Transferability

Season tickets are strictly personal and non-transferable. Any attempt to transfer, resell, assign, or otherwise dispose of a ticket without prior written authorization from Flamingo Waterpark may result in immediate invalidation of the ticket without refund or compensation.

3.5 Loss, Theft, or Unauthorized Use

Flamingo Waterpark shall not be held liable for lost, stolen, duplicated, or unauthorized use of tickets. The risk of loss passes to the customer upon issuance. Customers are responsible for safeguarding their tickets and credentials.

3.6 Park Closure and Service Interruptions

Flamingo Waterpark does not guarantee uninterrupted access to all facilities or services. No refunds, compensation, or extensions shall be provided in the event of:

• Temporary or partial closure due to weather conditions
• Technical failures, maintenance, or safety concerns
• Force majeure events, including but not limited to natural disasters, pandemics, government actions, or other circumstances beyond reasonable control

3.7 Misuse and Violations

Flamingo Waterpark reserves the right, at its sole discretion, to refuse entry, revoke access, or cancel tickets without refund in cases of:

• Breach of applicable laws or park regulations
• Fraudulent, abusive, or suspicious activity
• Unauthorized resale or commercial use of tickets

3.8 Pricing and Errors

Flamingo Waterpark reserves the right to correct any pricing errors, inaccuracies, or omissions, and to cancel or refuse orders placed under incorrect pricing or system errors, even if payment has been processed. In such cases, a full refund of the amount paid will be issued.

4.1 General Policy

All ticket purchases are final and binding. Flamingo Waterpark does not provide cancellations, refunds, or exchanges once a transaction has been successfully completed, except as expressly required under applicable law.

4.2 Limited Exceptions

Refunds may be granted solely under the following circumstances:

• Duplicate or erroneous transactions
• Verified technical failures resulting in non-delivery of tickets
• Situations where a refund is mandated by applicable consumer protection legislation

All refund requests are subject to verification and approval at the sole discretion of Flamingo Waterpark.

4.3 Refund Request Procedure

Eligible refund requests must be submitted by the customer:

• In writing via email to info@aquaparkbg.com
• With valid proof of purchase
• Within 7 calendar days from the date of the transaction

Failure to comply with these requirements may result in rejection of the request.

4.4 Processing of Refunds

Approved refunds will be processed within 7 to 14 business days and issued using the original payment method, unless otherwise agreed. Processing times may vary depending on the payment provider.

4.5 Fees and Deductions

Flamingo Waterpark reserves the right to deduct any applicable administrative, transaction, or processing fees from approved refunds, unless prohibited by law.

4.6 Alternative Remedies

In lieu of a monetary refund, Flamingo Waterpark may, at its sole discretion, offer alternative remedies, including but not limited to:

• Replacement tickets
• Credit for future use
• Extension of ticket validity

Such alternatives shall constitute full and final settlement of any claim.

4.7 No Refund for Non-Use

No refunds, partial or otherwise, shall be provided for:

• Unused or partially used tickets
• Failure to attend or utilize the ticket during the valid season
• Voluntary early departure or change of personal circumstances

4.8 Cancellation by Operator

In the event that Flamingo Waterpark cancels the entire operating season prior to its commencement, customers may be entitled, at the operator’s discretion, to either:

• A full refund of the purchase price
• Credit valid for a subsequent season

No additional compensation, damages, or reimbursement shall be owed.